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Short shipments never reconciled. FBA units lost in a warehouse and never credited. Fee overcharges on the wrong dimensions. Returns refunded to the customer but never returned to your inventory. I audit your reports, find what's recoverable, and file the claims. The audit is free and you see the number before you decide anything.
The problem
When you hand your inventory to Amazon or Walmart, you're handing it to a system moving millions of units a day. At that scale, errors aren't occasional — they're continuous. Units get lost between the truck and the bin. Shipments get received short. Customers get refunded for returns that never physically come back. Fee tiers get calculated on measurements taken by a machine that was slightly wrong.
Both platforms have processes to make you whole. Neither platform is responsible for noticing on your behalf. Some cases resolve automatically. Many don't, and those sit in your reports until a claim window closes and the money is gone for good.
Most sellers never look. Reconciling an inventory ledger against a shipment reconciliation report against a reimbursements report is genuinely tedious work, it requires knowing which discrepancies are legitimately claimable, and it produces nothing at all if you do it wrong. So it stays on the list of things to get to eventually, and the claim windows keep closing.
Nearly every reimbursement tool on the market is built for Amazon sellers, because that's where the volume is. The result is that WFS accounts frequently hold discrepancies nobody has ever examined — not by the seller, not by a service, not by anyone. If you run both channels, that's usually where I start.
How it works
Inventory ledger, reimbursements, shipment reconciliation, and your settlement reports. I'll send exact click-by-click instructions. No account access needed.
Every discrepancy cross-referenced against what's already been reimbursed, filtered to what's genuinely claimable and still inside its window.
A case-by-case breakdown with the total recoverable amount. If it isn't worth pursuing, you keep the report and we're done — no charge, no pressure.
Each case submitted with the documentation it needs, tracked through to resolution, and escalated when support closes one incorrectly.
I don't know what your account is owed until I look, and neither do you. Quoting a fee before either of us knows the number would be guessing. This way you get a real answer, and I only work on accounts where the recovery justifies the effort. If your account turns out to be clean, that's genuinely useful information — it means your inbound and returns processes are working, which most sellers can't say.
The honest caveat: not every discrepancy is claimable, and not every claim gets approved. Some fall outside their window. Some get denied and need escalation with better documentation. Anyone promising a guaranteed percentage of recovery before seeing your reports is telling you what you want to hear.
Recovery is the visible half. The more valuable half is finding out why the discrepancies happened. Chronic short shipments usually point at a labelling or carton-count problem at your end. A high rate of damaged returns often means packaging that doesn't survive a second trip. Fee overcharges that repeat on the same SKU mean the catalogue dimensions are wrong and have been quietly overcharging you on every unit sold.
Fixing those is worth more over a year than the claim cheque. That's the part a pure reimbursement service has no incentive to tell you about — their revenue depends on the discrepancies continuing.
Common questions
Amazon's claim windows vary by case type and several have been shortened in recent years. Inventory cases generally have the tightest deadlines. This is exactly why an unaudited account bleeds money — every month that passes, some portion becomes permanently unrecoverable. I confirm current windows at the time of your audit rather than working from assumptions.
It's when Amazon receives fewer units than your inbound shipment declared. If the shortfall is real and your documentation supports the quantity shipped, those units are reimbursable. Amazon doesn't resolve every discrepancy automatically, and unreconciled shipments are one of the most common places money sits unclaimed.
Not for the audit — it runs entirely on reports you export yourself. Access is only needed if you want me to file the claims, and it's granted through Seller Central user permissions that you control and can revoke at any time. I never need your password.
Similar categories, different process and different reports. WFS has its own claims path for lost and damaged inventory and fulfillment errors. It's audited far less often than Amazon simply because the tooling doesn't exist, which is usually good news for the size of the number.
That depends on the size and complexity of what's recoverable, and we agree it after you've seen the audit — never before. The audit itself is free either way.
Yes, and if you have the time you should. My blog covers the process in detail and I'm happy to point you at the right posts. What you're paying for is that I've done it hundreds of times and know which discrepancies are worth filing, which will be denied, and how to escalate the ones that get closed incorrectly.
Related
Send me four reports and I'll tell you the recoverable total, case by case. If it's not worth chasing, you keep the report and we shake hands.