Make sense of Amazon and Walmart reimbursement discrepancies.

Reconcile first. Assess eligibility next.

A difference between reports may reflect timing, a prior credit, a reporting issue or an operational error. It does not automatically mean a marketplace owes a reimbursement. The review starts by matching the underlying records.

• Inbound quantities sent, received and reconciled
• Inventory adjustments and credits already issued
• Returns, refunds and inventory movements
• Fees compared with the relevant records and fee basis
• Removal, disposal and WFS settlement records

A clear process from review to resolution

First, we define the issue and relevant period. Next, I compare the reports and supporting documents. Where the evidence supports a potential claim, we check the applicable rules and deadlines, agree on the scope and fee, and decide whether to proceed.

• Start with relevant exported reports
• Distinguish documented discrepancies from confirmed credits
• Identify missing documentation before submission
• Prepare and track eligible submissions where authorised

Walmart Marketplace and WFS reimbursement reviews

For Walmart Marketplace and WFS, I connect return, settlement, receiving and inventory records before treating a difference as a potential reimbursement. The review includes prior credits and later adjustments so the same event is not counted twice.

• WFS inbound and receiving discrepancies
• Marketplace returns and related inventory movements
• Settlement entries, adjustments and prior credits
• Potential claim records organised against current programme requirements

Review the operating process too

Reconciliation may also identify changes worth making to labelling, shipment records, returns handling or catalogue data. Those tasks can be scoped separately or included in ongoing account support.

Reimbursements are not guaranteed

Not every discrepancy qualifies, and not every claim is approved. Eligibility depends on the records, applicable marketplace policies and deadlines. The marketplace decides whether a claim is approved.